Answer:
The company can supervise its employees and agents by taking the following steps
(i) Training programmes should be organised.
(ii) Make them understand the various policies so that they can convince their clients.
(iii) Establishing targets for them and also monetary incentives.
(iv) Regularised system for submission of periodical reports of their performance.
The benefits of the above steps will be
(i) Trained personnel will give better performance. They can improve upon their skills.
(ii) Knowledge of the products of the insurance company will ensure better satisfaction for the clients.
(iii) They will compete to give better performance and earn higher incentives.
(iv) It will help in identifying the areas where workers and agents need specialised training programmes.
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