Answer:
Listening is an important skill that we use daily. Academic success, employment achievement and personal happiness to a large extent, depends upon the ability to listen effectively. At first, listening may appear to you as a passive behaviour, as it involves silence. But this image of passivity is far from true. Listening requires a person to be attentive. She/he should be patient, non-judgmental and yet have the capacity to analyse and respond. Hearing and listening are not the same. Hearing is a biological activity that involves reception of a message through sensory channels. It is only a part of listening, a process that involves reception, attention, assignment of meaning, and listener's response to the message presented.
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