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question_answer1)
In the personal selling process,.........and ....... are involved.
A)
Producer, seller done
clear
B)
buyer, producer done
clear
C)
retailer, wholesaler done
clear
D)
Seller, buyer done
clear
E)
None of these done
clear
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question_answer2)
Which is the function of personal selling?
A)
Making effective sales done
clear
B)
Executive function done
clear
C)
Service to customer done
clear
D)
All of the above done
clear
E)
None of the above done
clear
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question_answer3)
Personal selling facilitates the process of
A)
Production done
clear
B)
distribution done
clear
C)
Consumption done
clear
D)
All of these done
clear
E)
None of these done
clear
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question_answer4)
Which of the following is the quality of a good salesperson?
A)
Impressive personality done
clear
B)
Good behaviour done
clear
C)
Persistence done
clear
D)
Sound health done
clear
E)
All of these done
clear
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question_answer5)
The importance of personal selling includes
A)
benefits to consumers done
clear
B)
benefits to business done
clear
C)
benefits to society done
clear
D)
All of the above done
clear
E)
None of the above done
clear
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question_answer6)
The effectiveness of personal selling depends upon
A)
qualities of product done
clear
B)
Suitable price of product done
clear
C)
qualities of customers done
clear
D)
qualities of salesman done
clear
E)
None of the above done
clear
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question_answer7)
............. Consists of contacting prospective buyers of product personally.
A)
Product-mix or marketing-mix done
clear
B)
Personal selling done
clear
C)
Sale done
clear
D)
Product done
clear
E)
Style done
clear
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question_answer8)
In personal selling, there is........ Channel of transmission of message.
A)
One done
clear
B)
two done
clear
C)
many done
clear
D)
All of these done
clear
E)
None of these done
clear
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question_answer9)
Where under a contract of sale, the property in the goods is transferred from the seller to the buyer, it is called
A)
a property done
clear
B)
a sale done
clear
C)
gift done
clear
D)
tax done
clear
E)
transaction of product with gift done
clear
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question_answer10)
Merit of personal selling includes
A)
Pinpoints prospects done
clear
B)
helps close the sale done
clear
C)
time coordination done
clear
D)
demonstrates the product done
clear
E)
All of the above done
clear
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question_answer11)
Which of the following is/are the feature of personal selling?
A)
Use fewer resources done
clear
B)
Products tend to be fairly complex done
clear
C)
Contact between buyer and seller after the sale done
clear
D)
Purchases tend to involve large sums of money done
clear
E)
All of the above done
clear
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question_answer12)
In a selling process in today's world [SBI Clerk 2008]
A)
only standard products are sold done
clear
B)
no customization required done
clear
C)
the seller need not have product knowledge done
clear
D)
the seller should aim at customer satisfaction done
clear
E)
Only quantum of sales matters done
clear
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question_answer13)
Marketing and selling are
A)
not required if profit is high done
clear
B)
not required if sales are high done
clear
C)
not required in monopolistic conditions done
clear
D)
All of the above done
clear
E)
None of the above done
clear
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question_answer14)
Personal selling is a .......... communication.
A)
one way done
clear
B)
two way done
clear
C)
Single way done
clear
D)
many to one way done
clear
E)
None of the above done
clear
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question_answer15)
In order to qualify the prospects, one needs to
A)
Plan a sales approach done
clear
B)
determine the products meeting the need done
clear
C)
rank the prospect done
clear
D)
All of the above done
clear
E)
None of the above done
clear
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question_answer16)
Which of the following qualities a salesperson should not possess?
A)
Honesty done
clear
B)
Integrity done
clear
C)
Cooperative done
clear
D)
Persistence done
clear
E)
Short-tempered done
clear
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question_answer17)
Personal selling involves ....... interaction of salesman with the individuals.
A)
direct done
clear
B)
Indirect done
clear
C)
Instant done
clear
D)
Close done
clear
E)
None of these done
clear
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question_answer18)
Personal selling consists of
A)
Personal communication and advertising done
clear
B)
Individual relation done
clear
C)
Sales promotion done
clear
D)
All of the above done
clear
E)
None of the above done
clear
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question_answer19)
Personal selling is confined to a
A)
Particular area done
clear
B)
large number of people done
clear
C)
Complete area done
clear
D)
random area done
clear
E)
None of the above done
clear
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question_answer20)
Which of the following includes the stage of personal selling?
A)
Prospecting done
clear
B)
Making first contact done
clear
C)
Sales call done
clear
D)
Objection handling done
clear
E)
All of the above done
clear
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question_answer21)
Prospect is also known as
A)
Stable customer done
clear
B)
fickle customer done
clear
C)
Potential customer done
clear
D)
loyal customer done
clear
E)
None of the above done
clear
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question_answer22)
The personal selling aims at selling ...... products.
A)
declining done
clear
B)
existing done
clear
C)
inferior done
clear
D)
Worthless done
clear
E)
None of these done
clear
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question_answer23)
The concept of selling is different from marketing and aims at profit maximization through. [SBI Clerk 2012]
A)
Increasing sales volume of quality products done
clear
B)
Customer satisfaction done
clear
C)
Solution of customer problems done
clear
D)
Satisfaction of customer needs done
clear
E)
Innovation and market research done
clear
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question_answer24)
A contract of sale may be
A)
absolute or conditional done
clear
B)
Unauthorised done
clear
C)
unconditional done
clear
D)
All of these done
clear
E)
None of these done
clear
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question_answer25)
A contract of sale includes
A)
a sale done
clear
B)
an agreement to sell done
clear
C)
transfer of gift and guarantee done
clear
D)
Both (a) and (b) done
clear
E)
None of the above done
clear
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question_answer26)
Which is the element of contract of sale?
A)
Two parties done
clear
B)
Transfer of property done
clear
C)
Competency of the parties done
clear
D)
All of the above done
clear
E)
None of the above done
clear
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question_answer27)
Where under a contract of sale the transfer of property in goods is to take place at a future time or subject to some condition thereafter to be fulfilled, the contract is called
A)
a sale done
clear
B)
gift done
clear
C)
tax done
clear
D)
agreement to sell done
clear
E)
Contract to transfer of property done
clear
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question_answer28)
'Conversion' in sales language means [SBI PO 2012; SBI Clerk 2009]
A)
Converting a buyer into a seller done
clear
B)
Converting a seller into a buyer done
clear
C)
Converting a prospect into a client done
clear
D)
All of the above done
clear
E)
None of the above done
clear
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question_answer29)
Closing the sale means [SBI Clerk 2009]
A)
Close down marketing functions done
clear
B)
Stop selling done
clear
C)
Successful completion of a call done
clear
D)
All of the above done
clear
E)
None of the above done
clear
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question_answer30)
Good selling skills involve [SBI Clerk 2009]
A)
Patience done
clear
B)
Perseverance done
clear
C)
empathy done
clear
D)
Knowledge done
clear
E)
All of these done
clear
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question_answer31)
Selling is [SBI Clerk 2012, 09]
A)
different from marketing done
clear
B)
a sub-function of marketing done
clear
C)
Same as marketing done
clear
D)
more than marketing done
clear
E)
None of the above done
clear
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question_answer32)
The performance of a salesperson can be enhanced by [SBI Clerk 2012, 09]
A)
Increasing the sales incentives done
clear
B)
Increasing the number of products to be sold done
clear
C)
appropriate training done
clear
D)
All of the above done
clear
E)
None of the above done
clear
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question_answer33)
Effective selling skills depend on [PNB PO 2010]
A)
effective lead generation done
clear
B)
Sales call planning done
clear
C)
territory allocation done
clear
D)
effective communication skills done
clear
E)
All of the above done
clear
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question_answer34)
The sales process begins with [SBI PO 2011]
A)
Customer identification done
clear
B)
lead generation done
clear
C)
Sales presentation done
clear
D)
Sales closure done
clear
E)
Sales meet done
clear
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question_answer35)
Meaning of cross selling is [SBI PO 2011; SBI Clerk 2012, 10, 09]
A)
city-city selling done
clear
B)
selling with cross face done
clear
C)
Sales with crossed fingers done
clear
D)
Selling to existing customers done
clear
E)
Cold calling done
clear
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question_answer36)
The most essential quality of a good salesperson is [SBI Clerk 2012]
A)
questioning skills done
clear
B)
good appearance done
clear
C)
Production skills done
clear
D)
good communication skills done
clear
E)
Curiosity done
clear
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question_answer37)
Efficient marketing style requires [SBI Clerk 2012]
A)
Proper planning done
clear
B)
good debating skills done
clear
C)
arrogant staff done
clear
D)
Knowledge of many languages done
clear
E)
Ignorant customers done
clear
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question_answer38)
Communication skills in the case of a DSA means [SBI PO 2012]
A)
giving lengthy speeches done
clear
B)
Sending good SMS messages done
clear
C)
being talkative done
clear
D)
ability to continue the customer with the right choice of words done
clear
E)
Being multi linguist done
clear
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question_answer39)
The performance of a salesperson depends on
A)
Size of the sales teams done
clear
B)
Salary earned done
clear
C)
ability and willingness of the salesperson done
clear
D)
All of the above done
clear
E)
None of the above done
clear
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question_answer40)
Managing the sales force of a company includes
A)
recruiting sales representatives done
clear
B)
training sales representatives done
clear
C)
Supervising sales representatives done
clear
D)
motivating sales representatives done
clear
E)
All of the above done
clear
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