12th Class Business Studies Principles Of Management Question Bank

done Case Based MCQs - Principles of Management Total Questions - 25

• question_answer1)

  Direction (1-5): Read the following text and answer question numbers on the basis of the same. Vishesh completed his MBA from a reputed business school at Lucknow. He was impressed by the principles and techniques of scientific management developed by EW.Taylor. On completing his MBA, he wanted to apply scientific management in his family's business of fast food chain of restaurants named 'Burger Mania'. His main goal was to reduce cost with increased output. To begin with, he wanted to develop a standard method which would be followed throughout the organisation. So, he investigated traditional methods through work study and unified the best practices. The standard method, i.e. the best way of doing the job was then developed taking into account all parameters right from the procurement of raw material till the delivery of the final product to the customers. Vishesh also believed that each person should not only be scientifically selected but should also be given the required training to increase efficiency. For this, he set up a special training unit called 'Hamburger' in Bengaluru where the workers were given the required training to learn the best method. At the factory, the ingredients making up a burger where strategically placed to reduce the time taken for excess movements. The standard time and other parameters were determined on the basis of work study and Vishesh rewarded the workers for meeting the standard output. Now, 'Burger Mania' has standardized processes, raw material, time, machinery, product and working conditions that ensure the food they send out to their customers has the same high standards of excellence and level of quality in every chain or franchise. The application of scientific / management to every aspect of restaurant operations led to 'Burger Maniac' widespread success.

  "The standard method, i.e. the best way of doing the job was then developed taking into account all parameters right from the procurement of raw material till the delivery of the final product to the customers." Identify the principle/technique of scientific management highlighted above.
  A)
  Science, Not Rule of Thumb done clear
  B)
  Time Study done clear
  C)
  Method Study done clear
  D)
  Standardisation of Work done clear
  View Solution play_arrow

• question_answer2)
  "Vishesh also believed that each person should not only be scientifically selected but should also be given the required training to increase efficiency. For this, he set up a special training unit called 'Hamburger' in Bengaluru where the workers were given the required training to learn the best method". Identify the principle/technique of scientific management highlighted above.
  A)
  Science, Not Rule of Thumb done clear
  B)
  Development of each and every person to his greatest efficiency. done clear
  C)
  Method Study done clear
  D)
  Standardisation of Work done clear
  View Solution play_arrow

• question_answer3)
  Now, 'Burger Mania' has standardized processes, raw material, time, machinery, product and working conditions that ensure the food they send out to their customers has the same high standards of excellence and level of quality in every chain or franchise. Identify the principle/technique of scientific management highlighted above.
  A)
  Science, Not rule of Thumb done clear
  B)
  Development of Each and Every Person to his Greatest Efficiency. done clear
  C)
  Method Study done clear
  D)
  Standardisation of Work done clear
  View Solution play_arrow

• question_answer4)
  At the factory, the ingredients making up a burger where strategically placed reduce the time taken for excess movements. Identify the principle/technique of scientific management highlighted above.
  A)
  Science, Not Rule of Thumb done clear
  B)
  Development of Each and Every Person to his Greatest Efficiency done clear
  C)
  Method Study done clear
  D)
  Motion Study done clear
  View Solution play_arrow

• question_answer5)
  "The standard time and other parameters were determined on the basis of work study and Vishesh rewarded the workers for meeting the standard output." Identify the principle/technique of scientific management highlighted above.
  A)
  Science, Not Rule of Thumb done clear
  B)
  Development of Each and Every Person to his Greatest Efficient done clear
  C)
  Time Study done clear
  D)
  Motion Study done clear
  View Solution play_arrow

• question_answer6)

  Direction (6-10): Read the following text and answer question numbers on the basis of the same. Krishan was fascinated by designing jewllery in one of the extra curricular activities in the school. So, he pursued a course of jewellery designing from Surat, Gujarat. He returned to his home town in Karnataka and started his own designing unit. He divided the work efficiently in employees according to their specialisation. The 2 managers are allowed to provide a maximum deadline of 10-15 days depending on the complexity of design, but the deadline of less than 10 days could only be given by Krishan as he had better understanding of business. The business was booming, after 9 months of business, he offered monetary and non-monetary (gifts) bonus to his team for their continuous efforts. He also recruited more people. However, it lead to a small problem. Whenever it came to settling disputes he tends to biased toward his old employees.

  Which principle of management is highlighted in the lines, "He divided the work efficiently in 5 employees according to their specialisation"?
  A)
  Unity of Direction done clear
  B)
  Centralisation and Decentralisation done clear
  C)
  EspiritDe Corps done clear
  D)
  Division of Work done clear
  View Solution play_arrow

• question_answer7)
  Which principle of management is highlighted in the lines, "The 2 managers are allowed to provide a maximum deadline of 10-15 days depending on the complexity of design, but the deadline of less than 10 days could only be given by Krishan as he had better understanding of business."?
  A)
  Scalar Chain done clear
  B)
  Centralisation and Decentralisation done clear
  C)
  Authority and Responsibility done clear
  D)
  Discipline done clear
  View Solution play_arrow

• question_answer8)
  Which principle of management is violated in the lines, "However, it lead to a small problem. Whenever it came to settling disputes, he tends to biased toward his old employees"?
  A)
  Espirit De Crops done clear
  B)
  Remuneration of Employees done clear
  C)
  Equity done clear
  D)
  Stability of Personnel done clear
  View Solution play_arrow

• question_answer9)
  Which principle of management is highlighted in the lines, "The business was booming, after 9 months of business, he offered monetary and non-monetary (gifts) bonus to his team for their continuous efforts"?
  A)
  Discipline done clear
  B)
  Remuneration of Employees done clear
  C)
  Initiative done clear
  D)
  Espirit De Corps done clear
  View Solution play_arrow

• question_answer10)
  Which principle of management is highlighted in the lines, "He offered monetary and non-monetary (gifts) bonus to his team for their continuous efforts. He also recruited more people."
  A)
  Equity done clear
  B)
  Initiative done clear
  C)
  Stability of Tenure done clear
  D)
  Order done clear
  View Solution play_arrow

• question_answer11)

  Direction (11-15): Read the following text and answer question number on the basis of the same. Krishna and Saroj are both qualified CAs and good friends. After obtaining a Certificate of Practice, they decide to pursue a career of their own choice. Krishna starts own practice in the city whereas Saroj joins a Government Company. They meet after a long time in a party. Krishna invites Saroj to visit his office and she accepts his invitation. She observes at his office that there is a fixed place for everything and everyone and it is present there so that there is no hindrance in the activities of the office. Also, Krishna always tends to replace 'I' with 'We' in all his conversations with the staff members. Later on, Krishna shares with her that he always deals with lazy staff sternly to send the message that everyone is equal in his eyes.

  "So that there is no hindrance in the activities of the office", which nature of principles of management highlighted in the above lines?
  A)
  Flexible done clear
  B)
  Mainly behavioural done clear
  C)
  General guidelines  done clear
  D)
  Universal done clear
  View Solution play_arrow

• question_answer12)
  "She observes at his office that there is a fixed place for everything and everyone". Identify the Principle of Management highlighted here.
  A)
  Equity done clear
  B)
  Order done clear
  C)
  Espirit De Corps done clear
  D)
  Unity of Command done clear
  View Solution play_arrow

• question_answer13)
  "Krishna always tends to replace 'I' with 'We' in all his conversations with the staff members". Which principle of Management is being highlighted here.
  A)
  Stability of Personnel done clear
  B)
  Equity done clear
  C)
  Espirit De Corps done clear
  D)
  None of the above done clear
  View Solution play_arrow

• question_answer14)
  "Krishna shares with her that he always deals with lazy staff sternly to send the message that everyone is equal in his eyes". Identify the management principle.
  A)
  Equity done clear
  B)
  Subordination of individual interest to general interest done clear
  C)
  Scalar Chain done clear
  D)
  None of the above done clear
  View Solution play_arrow

• question_answer15)
  "Krishna shares with her that he always deals with lazy staff sternly to send the message that everyone is equal in his eyes". Which importance of principles of management highlighted in the given lines?
  A)
  Scientific decision done clear
  B)
  Insight in to a reality done clear
  C)
  Effective administration done clear
  D)
  None of the above done clear
  View Solution play_arrow

• question_answer16)

  Direction (16-20): Read the following text and answer question number on the basis of the same. Marshal is a paralegal at a law firm. He is amazing at research. He recently found a new method to present the information to the client. However, the associate did not pay attention to his suggestion. Marshal did not like this behaviour. Therefore, he directly went to the partners of the firm without following the line of authority, to present his idea. He approached all the partners to make them cognizant about his suggestion. But, he could not find Mike (Partner) at his designated office cabin. It turned out to be that this particular partner keeps changing his cabin a lot, always leading to chaos whenever someone wants to contact him. After he presented his idea to all the partners, he asked for approval. Without discussing amongst themselves, two partners approved the suggestion while two of them rejected it. This lead to ambiguity in the mind of Marshal whether he can implement the idea or not.

  Which principle is violated in the lines, "However, the associate did not pay attention to his suggestion"?
  A)
  Division of Work done clear
  B)
  Authority and Responsibility done clear
  C)
  Unity of Direction done clear
  D)
  Initiative done clear
  View Solution play_arrow

• question_answer17)
  Which principle is violated in the lines, "But, he could not find Mike (Partner) at his designated office cabin. It turned out to be that this particular partner keeps changing his cabin a lot, always leading to chaos whenever someone wants to contact him"?
  A)
  Discipline done clear
  B)
  Remuneration of Employees done clear
  C)
  Scalar Chain done clear
  D)
  Order done clear
  View Solution play_arrow

• question_answer18)
  Which principle is violated in the lines, "Without discussing amongst themselves, two partners approved the suggestion while two of them rejected it. This lead to ambiguity in the mind of Marshal whether he can implement the idea or not"?
  A)
  Order done clear
  B)
  Stability of Personnel done clear
  C)
  Unity of Command done clear
  D)
  Espirit De Corps done clear
  View Solution play_arrow

• question_answer19)
  Which principle is violated in the lines, "Therefore, he directly went to the partners of the firm without following the line of authority, to present his idea"?
  A)
  Centralisation and Decentralisation done clear
  B)
  Unity of Direction done clear
  C)
  Scalar Chain done clear
  D)
  Espirit De Corps done clear
  View Solution play_arrow

• question_answer20)
  Which scientific technique is being followed in these lines, "He is amazing at research. He recently found a new method to present the information to the client?"
  A)
  Time study done clear
  B)
  Method study done clear
  C)
  Fatigue study done clear
  D)
  Motion study done clear
  View Solution play_arrow

• question_answer21)

  Direction (21-25): Read the following text and answer question number on the basis of the same. After completing her Bachelors in Fashion Designing from a well-known college in France, Aditi has opened a boutique in a posh market in Kolkata. She has divided the work in smaller units and each employee is well trained to perform his/her task efficiently. The sales persons are allowed to close a deal with a buyer by giving a maximum of 5 percent discount, whereas the decision to give any further discount rests with Aditi as the final authority. In the earlier period of her business venture, employees were asked to put in extra hours of work. In return, she had promised to give them a special incentive within a year. Therefore, when the business was doing well, she honour her commitment by giving bonus to her employees. She also instructed her employees that communication from top to bottom should follow the official lines of command. However, she tends to be more biased towards her female employees, when it comes to solve the conflicts among employees.                  (CBSE QB 2021)

  Aditi has divided the work in smaller units and each employee is well trained to perform his/ her task efficiently. Which principle of management is being followed here?
  A)
  Centralisation and Decentralisation done clear
  B)
  Division of Work done clear
  C)
  Discipline done clear
  D)
  Order done clear
  View Solution play_arrow

• question_answer22)
  "The sales persons are allowed to close a deal with a buyer by giving a maximum of 5 percent discount, whereas the decision to give any further discount rests with Aditi as the final authority." Identify the principle of management being followed here.
  A)
  Centralisation and Decentralisation done clear
  B)
  Authority and Responsibility done clear
  C)
  Unity of Command  done clear
  D)
  Unity of Direction done clear
  View Solution play_arrow

• question_answer23)
  "Therefore, when the business was doing well, she honoured her commitment by giving bonus to her employees." Which principle of management is being highlighted here?
  A)
  Discipline done clear
  B)
  Order done clear
  C)
  Remuneration to Employees done clear
  D)
  Unity of Direction done clear
  View Solution play_arrow

• question_answer24)
  Aditi tends to be more biased towards her female employees, when it comes to solve the conflicts among employees. Which principle is being violated here?
  A)
  Discipline done clear
  B)
  Order done clear
  C)
  Equity done clear
  D)
  None of the above done clear
  View Solution play_arrow

• question_answer25)
  She also instructed her employees that communication from top to bottom should follow the official lines of command. Which principle is being followed here?
  A)
  Discipline done clear
  B)
  Order done clear
  C)
  Scalar Chain done clear
  D)
  Unity of Command done clear
  View Solution play_arrow