question_answer 16)

Paragraph Now, filing complaint is just, a click away, Filing a complaint in a consumer court's going to get a lot easier by the end of this year, virtually. No matter which part of the country you're in, it's going to happen at the click of a mouse. The project, called Confonet (Computerization and Computer Networking of Consumer Fora), is being executed on a turnkey basis by the National Informatics Centre (NIC). "Online registration of complaints, the government hopes, will promote e-governance, transparency, efficiency and streamlining of consumer for a", said an official in the consumer affairs ministry. Of Rs.48.64 Crore set aside for the project, the government has released Rs. 30.56 crore so far, the official added. "Besides software development and testing, networking and project implementation, integration and site preparation, it will include purchase of hardware for all the 583 District for a, 35 state commissions and the National Commission", the official said. At present, computer systems and system software have been delivered to 25 state commissions and 300 District for a never mind (he fact that it's sometimes a long wait before the hardware is finally unpacked and set up in some of the districts. Meanwhile, training of staff, sometimes in the classroom and sometimes through e-learning sessions, are in full swing. "But just setting up an online complaint filing system won't ensure a strong consumer protection movement in the country — for that we're working on Gen Next and the best way to do that is to go to schools", the official said. The government is, therefore, involving school children In hum consumer clubs, so as to involve them in various consumers welfare activities. Part of the funding for running the club is to come horn various state governments, with an equally matching grant from the Centre. However, a number of state governments are yet to sanction the fund — some of these include Uttar Pradesh, Madhya Pradesh and Kerala   What new measure is the ministry of consumer affairs taking to make filing a complaint easy?

Answer:

Online registration of complaints has been initiated by the ministry of consumer affairs to make filing of complaint easy.