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  3. 11th Class
  4. Business Studies
  5. Emerging Modes Of Business

11th Class Business Studies Emerging Modes Of Business

  • question_answer 4)
     A call centre handles (a) Only in-bound voice based business (b) Only out-bound voice based business (c) Both voice based and non-voice based business (d) Both customer facing and back-end business

    Answer:

    (a) 'Call centers’ provide customer-oriented voice based services.


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