Answer:
Speaking: It is an important communication skill which involves use of language. Language involves the use of symbols which have meanings within them. An effective communication, must know how to use language appropriately. It includes using clear and precise words, understanding other?s frame of reference (context), adjusting vocabulary and whether he/she shares your interpretation. Active Listening: She should be attentive, patient, non-judgmental and should have the capacity to analyse and respond. Body Language: It is composed of all those messages that people exchange besides words. It includes gestures, postures, eye contact, clothing style and body movements.
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