question_answer

Mr Sharma purchased a book from a bookseller and took the cash memo of Rs.800 which he paid for the book. Later, he found that the actual price of the book is Rs.720, but the bookseller had put a sticker of Rs.800 on the original price. Can Mr Sharma recover the extra money that he paid? What other options are available to him against bookseller?

Answer:

Mr Sharma is a cautious consumer. He had taken the cash memo for the book, he purchased. Therefore he can recover the extra money (i.e. Rs. 80). Besides, as per the Consumer Protection Act, 1986, following options are also available to him agairs-1 bookseller. (i) He can return the book and ask for the repayment of Rs.800 which he paid for buying the book. (ii) He can sue the bookseller for using unfair and restrictive trade practices.