question_answer

Kamakshi purchased a face wash. The label contained no information regarding its usage or the type of skin it was suitable for. On using the face wash, she faced the problem of redness and itching on her face. She contacted the customer care only to be informed by them that the face wash was not suitable for oily skin, which was Kamakshi's skin type. Which right of Kamakshi is violated by the company?

Answer:

The right violated by the company is 'Right to be informed'. Under this right, the consumer has a right to have complete information about the product, i.e., its ingredients, date of manufacture, date of expiry, price, quantity, direction for use, etc.