question_answer

Who is a consumer? Explain five duties of consumers.                             [AI 2006, AI 04]

Or

Enumerate the duties which consumers must fulfil, in order to secure the rights.

 

Answer:

Any person who buys anything in the market and uses it is called a consumer. Duties of consumers are:

(i) It is the responsibility of the consumer to be more alert and questioning about the price and quality of goods and services that he/she uses.

(ii) To assert and act to ensure that he/she gets a fair deal.

(iii) To organise together as consumers to develop the strength and influence to promote and protect their interests.

(iv) To purchase quality marked products such as ISI, AGMARK etc.

(v) To ask for cash memo for the items purchased whenever possible.

(vi) To make complaint for genuine grievances.

(vii) Consumers must know their rights and must exercise them.

(Any four)