12th Class Business Studies Consumer Protection Question Bank

done Consumer Protection (Short) Total Questions - 19

• question_answer1)
  Explain the importance of consumer protection from the point of view of a business.
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• question_answer2)
  Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.
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• question_answer3)

  What are the responsibilities of a consumer?                                        [Delhi, AI 2006]

  Or

  What will be my responsibilities as a customer so that I should not be exploited by the shopkeeper? State any four such responsibilities.                                                                                                               [HOTS]

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• question_answer4)
  Who can file a complaint in a consumer court?
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• question_answer5)
  What kind of cases can be filed in a State Commission?
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• question_answer6)
  Explain the role of consumer organisations and NGOs in protecting and promoting consumers’ interests. [AI 2006C]
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• question_answer7)
  ADDITIONAL QUESTIONS SOLVED VERY SHORT ANSWER TYPE QUESTIONS                                             (1 MARK EACH) The consumer has the right to acquire knowledge and to be a well-informed consumer throughout life.’ State what type of knowledge is required by the consumer in the above stated ‘Right’
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• question_answer8)
  Which consumer right entitles the consumer to get relief in case the product or service falls short of his expectations?                                                                                                                                                                                                [HOTS]
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• question_answer9)
  Consumer has a right to acquire knowledge and to be a well-informed consumer throughout life. Which consumer right does it indicate?                                                                                                                              [HOTS]
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• question_answer10)
  Give any one responsibility of a consumer in addition to obtaining a cash receipt while purchasing a washing machine.                                                                                                                                                 [AI 2012]
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• question_answer11)
  Give any one responsibility of a consumer in addition to obtaining a cash memo while purchasing an edible oil.                                                                                                                                                                                    [Foreign 2012]
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• question_answer12)
  Identify the right of a consumer under Consumer Protection Act, 1986 which Consumer organizations help a consumer to claim by performing the function of “encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers”.              [CBSE Sample Paper, 2017-18]
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• question_answer13)
  Give any one relief available to a consumer who suffers due to consumption of an expired date medicine.                                                                                                                                                                                [Delhi 2012]
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• question_answer14)
  Mention, when as a consumer, you are not in a position to resolve your grievances under Consumer Protection Act.                                                                                                                                                   [Delhi, AI Comptt. 2008]
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• question_answer15)
  Which kind of appeals can be taken to the Supreme Court?
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• question_answer16)
  Under three-tier machinery where can a legal heir or representative of a deceased consumer file a complaint where the compensation claim is ` 25 lakhs.
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• question_answer17)
  SHORT ANSWER TYPE QUESTIONS                                                  (3-4 MARKS EACH) ‘The approach of Caveat Emptor has been changed to Caveat Venditor.’ What do the two approaches mean? Why such a radical change has taken place?
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• question_answer18)
  Explain the following ‘Rights of a Consumer’: (i) Right to be Informed                (ii) Right to seek Redressal.                                                              [AI 2012]
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• question_answer19)
  Explain the following ‘Right of Consumers’: (i) Right to be heard                     (ii) Right to consumer education.                                              [Foreign 2012]
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