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question_answer1) Who are Producers?
question_answer2) Who are Consumers?
question_answer3) What is the need of rules and regulations in the market?
question_answer4) Why do individual consumers often find themselves in a weak position?
question_answer5) How does exploitation in the market place happen?
question_answer6) How can large companies with huge wealth and power manipulate the market?
question_answer7) Give an example to prove how big companies can manipulate market with wealth and power.
question_answer8) Why did consumer movement arise in India?
question_answer9) Initially what was done by consumers to protect themselves from the exploitation?
question_answer10) Why did the consumer movement begin as a social force in India?
question_answer11) What was the status of consumer movement in 1960's?
question_answer12) What efforts were done in 1970's by consumer groups?
question_answer13) What is COPRA?
question_answer14) When and why was consumer International' adopted?
question_answer15) What is the status of Consumer International today?
question_answer16) Why should Right to Safety be practised by the consumers?
question_answer17) Why do producers need to strictly follow the required safety rules and regulations?
question_answer18) What information is needed on the packaged food?
question_answer19) What information is needed on the packed medicines?
question_answer20) What special instructions are needed on the garments?
question_answer21) Why does manufacturer need to display information for the consumers?
question_answer22) Give one example why right to information is needed by a consumer in the market.
question_answer23) What is MRP?
question_answer24) How does MRP help a consumer?
question_answer25) Give example to tell how your right to choice is denied?
question_answer26) What are 'Consumer Forums'?
question_answer27) What is the role of Consumer Forums?
question_answer28) What is a three tier quasi-judicial machinery at various levels.
question_answer29) What are the claim limits of the consumer court cases?
question_answer30) What are standardisation logos?
question_answer31) Which companies are given these standardisation logos?
question_answer32) For which products are these logos of standardisation mandatory?
question_answer33) Which day is observed as National Consumers day in India?
question_answer34) Why has 24th December been selected to celebrate National Consumer Day in India?
question_answer35) How many organised groups are working for Consumer Movement in India?
question_answer36) Why do you think that the consumer redressal process is becoming cumbersome, expensive and time consuming?
question_answer37) Why do we need rules and regulations that would promote development?
question_answer38) In what ways are consumers exploited in the marketplace?
question_answer39) What factors led to the beginning of the 'Consumer Movement' in India?
question_answer40) How do you exercise the right to seek redressal?
question_answer41) What is the judicial structure of consumer disputes in India?
question_answer42) Who are producers and consumers?
question_answer43) What information is needed on the packed goods?
question_answer44) How has the 'Right to Information' been expanded to cover various services provided by the government?
question_answer45) What is the role of consumer forums?
question_answer46) How does a consumer exercise his right to be informed?
question_answer47) What problems do we face in taking the consumer movement forward?
question_answer48) Trace the evolution of the consumer movement in India.
question_answer49) What is the rationale behind the enactment of Consumer Protection Act, 1986?
question_answer50) Write a note on Consumers International.
question_answer51) How can 'Right to Safety' be practised?
question_answer52) Why are quality measurements used to satisfy a consumer?
question_answer53) How can a consumer exercise his right to choice?
question_answer54) How can consumers be protected from hazardous goods or services?
question_answer55) What are consumer forums? How can a consumer approach them?
question_answer56) How should consumer become a well-informed consumer?
question_answer57) Rules and regulations are required in the marketplace for: (a) protecting sellers (b) protecting consumers (c) integrating the consumers (d) none of these
question_answer58) If there is any complaint regarding a goods or service, the seller shifts the responsibility to: (a) maker (b) product or service (c) consumer (d) nobody
question_answer59) What gave rise to the 'Consumer Movement' in India? (a) Inflation (b) Violence (c) Hoarding (d) None of these
question_answer60) Till the 1970s, consumer organisations were largely engaged in: (a) protests (b) organising elections (c) holding exhibitions (d) both (a) and (c)
question_answer61) If a product or service is defective a consumer can: (a) return the product and go home (b) ask for compensation or replacement (c) sue the manufacturer (d) none of these
question_answer62) The Consumer Protection Act, 1986 provides the consumer the right to ______ a service. (a) choose (b) complain (c) protest (d) none of these
question_answer63) What are consumer movements in India called? (a) Consumer groups (b) Consumer forums (c) Consumer protection councils (d) Both (b) and (c)
question_answer64) Consumer movements in India are: (a) financed by the state (b) voluntary organisations (c) backed by political parties (d) ineffective and useless
question_answer65) The Consumer Protection Act, 1986 enables the consumers to: (a) represent themselves in consumer courts (b) not make payments for a defective good (c) resell the defective goods whenever he likes (d) none of these
question_answer66) Which out of the following is NOT a logo certifying the assured quality of the product to the consumers? (a) ISI (b) IOC (c) AGMARK (d) Hallmark
question_answer67) For which of these products does it become mandatory for the producers to get certified? (a) Fruits (b) Telephones (c) Cigarettes (d) LPG cylinders
question_answer68) In which year Right to Information (RTI) was enacted by Government of India?
question_answer69) What is the structure of consumer courts in India?
question_answer70) For which kind of products Ag mark sign is used?
question_answer71) In which year COPRA was enacted by the government?
question_answer72) What are the rights available to us as consumers?
question_answer73) Who should be protected in marketplace?
question_answer74) What led to the formation of consumer protection councils?
question_answer75) What are the objectives of COPRA.1986?
question_answer76) Which day in India is observed as National Consumers' Day?
question_answer77) Which kind of logo is used for certifying jewellery?
question_answer78) Where should a consumer can file case if he/she is exploited in market?
question_answer79) What are the impacts of the 'Right to Information Act?
question_answer80) How does COPRA deals with claims of different amounts?
question_answer81) Why consumer redressal process is expensive and cumbersome?
question_answer82) Why the Government of India has launched the campaign 'Jago Grahak Jago?
question_answer83) What are the rights of consumer covered under COPRA ?
question_answer84) Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
question_answer85) What is the difference between consumer protection council and consumer court?
question_answer86) Explain the circumstances under which markets do not work in a fair manner.
question_answer87) How are consumers exploited in the marketplace? Explain with three examples.
question_answer88) Why are rules and regulations required in the marketplace? Illustrate with a few examples.
question_answer89) How do Consumer Protection Councils help consumers? Explain three ways.
question_answer90) Highlight any three problems which a consumer may face in the process of redressal.
question_answer91) What is the rationale behind the enactment of Consumer Protection Act, 1986?
question_answer92) Explain any three strategies adopted by the government to protect the interest of the consumers.
question_answer93) Explain the consumers' Right to Seek Redressal.
question_answer94) Explain the consumers' right to choose with the help of an example.
question_answer95) What are the various courts set up under COPRA? Or What are the institutions set up under COPRA for the redressal of grievances? Explain.
question_answer96) How is a consumer benefited by-the Right to be Informed? Or What is the Right to Information Act, 2005? How does it help the consumers? Or Explain how the Right to Information has empowered the consumers of goods and services.
question_answer97) Explain the need for consumer consciousness by giving two examples.
question_answer98) What legal measures were taken by the government to empower the consumers in India?
question_answer99) Markets do not work in a fair manner when producers are few and powerful, whereas consumers purchase in small amounts and are scattered. This happens especially when large companies are producing these goods. These companies with huge wealth/ power and reach can manipulate the market in various ways. At times false information is passed on through the media and other sources to attract consumers. Read the given passage and answer the following questions (a) State one condition in which markets do not work in fair manner. (b) Who sometimes passes the false information and mislead consumers? (c) What lesson/values have you learnt from the passage?
question_answer100) In recent times, the Right to Information has been expanded to cover various services provided by the Government. In October 2005, the Government of India enacted a law, popularly known as RTI (Right to Information) Act, which ensures its citizens all the information about the functions of government departments. Read the above passage and answer the following questions (a) When was RTI enacted? (b) What is its function? (c) What lesson/values have you learnt from the passage?
question_answer101) How do the logos and certification on cover help the consumers to buy standardised products?
question_answer102) How can the consumer use his Right to Information when he is not satisfied with the service he gets?
question_answer103) "The consumer movement arose out of dissatisfaction of the consumers." Justify the statement.
question_answer104) "It was presumed that is was the responsibility of consumers to be careful while buying." Do you agree with the statement? Give your view points.
question_answer105) You are going to buy a medicine; if you come to know that the date has expired, what will be your response?
question_answer106) How far RTI of 2005 is the improvement over previous acts ? Explain
question_answer107) How does the mass media help the consumers?
question_answer108) How far COPRA can be called a, land mark in the growth of consumers' protection?"
question_answer109) Mention a few factors which cause exploitation of consumers.
question_answer110) By what means can the consumers express their solidarity?
question_answer111) If the standardisation ensures the quality of a commodity, why are many goods available in the market without ISI or Ag mark certification?
question_answer112) Who is a consumer? Explain five duties of a consumer. Or Describe some of your duties as consumers, if you visit a shopping complex in your locality.
question_answer113) (a) "After more than 25 years of enactment of COPRA, the consumer awareness in India has not gained momentum". Explain this statement. (b) What values/lesson have you learnt from the given statement?
question_answer114) Explain three factors that gave rise to the Consumer Movement in India. Or What factors gave birth to the Consumer Movement in India? Trace its evolution.
question_answer115) Critically examine the progress of Consumer Movement in India.
question_answer116) Explain the rights of the consumer provided under the Consumer Protection Act (COPRA), 1986. Or Mention some of the rights of consumers and write a few sentences on each.
question_answer117) Explain any three strategies adopted by the government to protect the interest of the consumers.
question_answer118) "Consumer movements can be effective only with the consumer's active involvement". Which values according to you are these that can support?
question_answer119) "Consumer awareness in India faced so many obstacles and had not been an easy growth". Explain.
question_answer120) What are consumer forums? What is their importance? Or Analyse the functions of Consumer Protection Council or Consumer Forum. Explain the various functions of consumer organisation which protect consumers against exploitation.
question_answer121) "There is a need for rules and regulations to ensure protection for consumers". Give any two examples to substantiate the statement.
question_answer122) What are the various ways by which people may be exploited in the market?
question_answer123) There may be rules and regulations but they are often not followed. Why? Discuss.
question_answer124) Find out any case of accident or negligence from people around you, where you think that the responsibility lay with the producer. Discuss.
question_answer125) People make complaints about the lack of civic amenities such as bad roads or poor water and health facilities but no one listens. Now the RTI Act gives you the power to question. Do you agree? Discuss.
question_answer126) Pick up a few packaged goods that you want to buy and examine the information given. In what ways are they useful? Is there some information that you think should be given on those packaged goods but is not? Discuss.
question_answer127) The following are some of the catchy advertisements of products that we purchase from the market. Which of the following offers would really benefit consumers? Discuss. (a) 15 gm more in every 500 gm pack (b) Subscribe for a newspaper with a gift at the end of year ...... (c) Scratch and win gifts worth ` 10 lakh (d) A milk chocolate inside a 500 gram glucose box ............ (e) Win a gold coin inside a pack ......... (f) Buy shoes worth ` 2000 and get one pair of shoes worth ` 500 free ............
question_answer128) State true or false. (i) COPRA applies only to goods. (ii)India is one of the many countries in the world which has exclusive courts for consumer redressal. (iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court. (iv) It is worthwhile to move to Consumer Courts only if the damages incurred are of high value. (v) Hallmark is the certification maintained for standardisation of jewellery. (vi) The consumer redressal process is very simple and quick. (vii) A consumer has the right to get compensation depending on the degree of the damage.
question_answer129) Match column I with column n and select the correct alternative accordingly. Column I Column II A. Availing details of ingredients of a product 1. Right to Safety B. Ag mark 2. Dealing with consumer cases C. Accident due to faulty engine in a scooter 3. Certification of edible oil and cereals D. District Consumer Court 4. Agency that develops standards for goods and services E. Consumers International 5. Right to Information F. Bureau of Indian Standards 6. Global level institution of consumer, welfare organisations Codes A B C D E F (a) 2 6 1 4 5 3 (b) 5 3 1 2 6 4 (c) 5 2 6 3 4 1 (d) 4 3 1 5 2 6
question_answer130) Think of one example from your experience where you thought that there was some 'cheating' in the market. Discuss in the classroom.
question_answer131) What could have been the steps taken by consumer groups?
question_answer132) What do you think should be the role of government to protect .consumers?
question_answer133) How will an aggrieved person get his or her compensation? Explain with an example.
question_answer134) Arrange the following in the correct order. (a) Arita files a case in the District Consumer Court. (b) She engages a professional person. (c)She realises that the dealer has given her defective material. (d) She starts attending the court proceedings. (e) She goes and complains to the dealer and the Branch office, to no effect. (f) She is asked to produce the bill and warranty before the court. (g) She purchases a wall clock from a retail outlet. (h) Within a few months, the dealer was ordered by the court to replace her old wall clock with a brand new one at no extra cost.
question_answer135) Find out the details of who provides Hallmark and ISO certification.
question_answer136) For the following (you can add to the list products/services discuss what safety rules should be observed by the producer? (a) LPG cylinder (b) Cinema theater (c) Circus (d) Medicines (e)Edible oil (f) Marriage pandal (g) A high-rise building.
question_answer137) When we buy commodities we find that the price charged is sometimes higher or lower than the Maximum Retail Price printed on the pack. Discuss the possible reasons. Should consumer groups do something about this?
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