An efficient control system helps to
(a) Accomplishes organizational objectives
(b) Boosts employee morals
(c) Judges accuracy of standards
(d) All of the above
Following are some behaviors that you and others might engage in .on the job. For each item, choose the behavior that management must keep a check to ensure an efficient control system.
1. Biased performance appraisals.
2. Using company's supplies for personal use.
3. Asking a person to violate company's rules.
4. Calling office to take a day off when one is sick.
5. Overlooking boss's error to prove loyalty.
6. Claiming credit for someone else's morn.
7. Reporting a violation on noticing it.
8. Falsifying quality reports.
9. Taking longer than necessary to do the job.
10. Setting standards in consultation with workers.
You are also required to suggest the management how the undesirable behavior can be controlled.
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A company M limited is manufacturing mobile phones both for domestic Indian market as well as for export. It had enjoyed a substantial market share and also had a loyal customer following. But lately it has been experiencing problems because its targets have not been met with regard to sales and customer satisfaction. Also mobile market in India has grown tremendously and new players have come with better technology and pricing. This is causing problems for the company. It is planning to revamp its controlling system and take other steps necessary to rectify the problems it is facing.
Identify the benefits the company will define from a good control system.