State whether the following statements are true or false.
Consumer protection has a moral justification for business.
View Answer play_arrow
In addition to rights, a consumer also has some responsibilities.
View Answer play_arrow
A complaint can to be made to a district forum when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs.
View Answer play_arrow
The Consumer Protection Act provides for six consumer rights.
View Answer play_arrow
ISI is the quality certificate mark used in case of food products.
View Answer play_arrow
Under the Consumer Protection Act, a compliant can be filed by a consumer for a defective good also for deficiency in service.
View Answer play_arrow
Explain the importance of consumer protection from the point of view of business.
View Answer play_arrow
Enumerate the various Acts passed by the Government of India which help in protecting the consumer's interest?
View Answer play_arrow
What are the responsibilities of a consumer?
View Answer play_arrow
Who can file a complaint in a consumer court?
View Answer play_arrow
What kind of cases can be filed in a state commission?
View Answer play_arrow
Explain the role of consumer organizations and NGOs in protecting and promoting consumers' interest.
View Answer play_arrow
Explain the rights and responsibilities of a consumer.
View Answer play_arrow
What are various ways in which the objective of consumer protection can be achieved? Explain the role of consumer organizations and NGOs in this regard?
View Answer play_arrow
Explain the redressal mechanism available to consumers under the Consumer Protection Act,1986?
View Answer play_arrow
Paragraph
Now, filing complaint is just, a click away, Filing a complaint in a consumer court's going to get a lot easier by the end of this year, virtually. No matter which part of the country you're in, it's going to happen at the click of a mouse.
The project, called Confonet (Computerization and Computer Networking of Consumer Fora), is being executed on a turnkey basis by the National Informatics Centre (NIC).
"Online registration of complaints, the government hopes, will promote e-governance, transparency, efficiency and streamlining of consumer for a", said an official in the consumer affairs ministry. Of Rs.48.64 Crore set aside for the project, the government has released Rs. 30.56 crore so far, the official added.
"Besides software development and testing, networking and project implementation, integration and site preparation, it will include purchase of hardware for all the 583 District for a, 35 state commissions and the National Commission", the official said.
At present, computer systems and system software have been delivered to 25 state commissions and 300 District for a never mind (he fact that it's sometimes a long wait before the hardware is finally unpacked and set up in some of the districts. Meanwhile, training of staff, sometimes in the classroom and sometimes through e-learning sessions, are in full swing.
"But just setting up an online complaint filing system won't ensure a strong consumer protection movement in the country — for that we're working on Gen Next and the best way to do that is to go to schools", the official said.
The government is, therefore, involving school children In hum consumer clubs, so as to involve them in various consumers welfare activities.
Part of the funding for running the club is to come horn various state governments, with an equally matching grant from the Centre. However, a number of state governments are yet to sanction the fund — some of these include Uttar Pradesh, Madhya Pradesh and Kerala
What new measure is the ministry of consumer affairs taking to make filing a complaint easy?
View Answer play_arrow
What roll can you as a student play to contribute to the cause of consumer protection?
View Answer play_arrow
What scenarios of consumer protection do you foresee when the measures proposed in the above news report are implemented?
View Answer play_arrow