e-commerce does not include
(a) a business's interactions with its suppliers
(b) a business's interactions with its customers
(c) interactions among the various departments within the business
(d) interactions among the geographically dispersed units of the business
Outsourcing
(a) Restricts only to the contracting out of Information Technology Enabled Services (ITES)
(b) Restricts only to the contracting out of non-core business processes
(c) Includes contracting out of manufacturing and R & D as well as service processes—both core and non-core— but restricts only to domestic territory
(d) includes off-shoring
A call centre handles
(a) Only in-bound voice based business
(b) Only out-bound voice based business
(c) Both voice based and non-voice based business
(d) Both customer facing and back-end business
Why are e-business and outsourcing referred to as the emerging modes of business? Discuss the factors responsible for the growing importance of these trends.
