question_answer 1)

The Consumer Protection Act, 1986 ensures the following as rights which every consumer in India should possess.    (i) Right to choice   (ii) Right to information   (iii) Right to redressal   (iv) Right to representation.   (v) Right to safety   (vi) Right to consumer education.   Categories the following cases under different heads and mark against each in brackets. (a) Lata got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately, (v) Right to safety   (b) John is dissatisfied with the services provided by MTNL/BSNL/TATA Indicom for the past few months. He files a case in the District Level Consumer Forum, (iii) Right to redressal   (c) Your friend had been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint, (vi) Right to consumer education   (d) Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys. (ii) Right to information   (e) You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else. (i) Right to choice   (f) You realise that you have received a defective camera from a dealer. You are complaining to the head office persistently, (iv) Right to representation  

Answer:

(i) Right to Choice You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else.   (ii) Right to Information Iqbal makes it points to scan through all the particulars given on the pack of any item that he buys.   (iii) Right to Redressal John is dissatisfied with the services provided by MTNL/BSNL/TATA Indicom for the past few months. He files an ease in the district level consumer forum.   (iv) Right to Representation You realize that you have received a defective camera from a dealer. You are complaining to the head office persistently.   (v) Right to Safety Lata got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately.   (vi) Right to Consumer Education Your friend has been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint.