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What are the various ways by which people may be exploited in the market?
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Think of one example from your experience where you thought that there was some 'cheating' in the market. Discuss in the classroom.
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What do you think should be the role of government to protect consumers?
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What could have been the steps taken by consumer groups?
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There may be rules and regulations but they are often not followed. Why? Discuss.
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For the following (you can add to the list) products/services discuss what safety rules should be observed by the producer?
(a) LPG cylinder
(b) Cinema theater
(c) Circus
(d) Medicines
(e) Edible oil
(f) Marriage pandal
(g) A high-rise building.
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Find out any case of accident or negligence from people around you, where you think that the responsibility lay with the producer. Discuss.
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When we buy commodities we find that the price charged is sometimes higher or lower than the Maximum Retail Price printed on the pack. Discuss the possible reasons. Should consumer groups do something about this?
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Pick up a few packaged goods that you want to buy and examine the information given. In what ways are they useful? Is there some information that you think should be given on those packaged goods but is not? Discuss.
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People make complaints about the lack of civic amenities such as bad roads or poor water and health facilities but no one listens. Now the RTI Act gives you the power to question. Do you agree? Discuss.
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The following are some of the catchy advertisements of products that we purchase from the market. Which of the following offers would really benefit consumers? Discuss.
(a) 15 gm more in every 500 gm pack ............
(b) Subscribe for a newspaper with a gift at the end of year ......
(c) Scratch and win gifts worth ` 10 lakh ............
(d) A milk chocolate inside a 500 gram glucose box ............
(f) Buy shoes worth ` 2000 and get one pair of shoes worth ` 500 free ............
(e) Win a gold coin inside a pack .........
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Arrange the following in the correct order.
(a) Arita files a case in the District Consumer Court.
(b) She engages a professional person.
(c) She realises that the dealer has given her defective material.
(d) She starts attending the court proceedings.
(e) She goes and complains to the dealer and the Branch office, to no effect.
(f) She is asked to produce the bill and warranty before the court.
(g) She purchases a wall clock from a retail outlet.
(h) Within a few months, the dealer was ordered by the court to replace her old wall clock with a brand new one at no extra cost.
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What is the difference between consumer protection council and consumer court?
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The Consumer Protection Act, 1986 ensures the following as rights which every consumer in India should possess.
(i) Right to choice
(ii) Right to information
(iii) Right to redressal
(iv) Right to representation.
(v) Right to safety
(vi) Right to consumer education.
Categories the following cases under different heads and mark against each in brackets.
(a) Lata got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately, (v) Right to safety
(b) John is dissatisfied with the services provided by MTNL/BSNL/TATA Indicom for the past few months. He files a case in the District Level Consumer Forum, (iii) Right to redressal
(c) Your friend had been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint, (vi) Right to consumer education
(d) Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys. (ii) Right to information
(e) You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else. (i) Right to choice
(f) You realise that you have received a defective camera from a dealer. You are complaining to the head office persistently, (iv) Right to representation
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If the standardization ensures the quality of a commodity, why are many goods available in the market without ISI or Agmark certification?
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Find out the details of who provides Hallmark and ISO certification.
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Why are rules and regulations required in the marketplace? Illustrate with few examples.
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What factors gave birth to the consumer movement in India? Trace its evolution.
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Explain the need for consumer consciousness by giving two examples.
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Mention a few factors which cause exploitation of consumers.
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What is the rationale behind the enactment of Consumer Protection Act, 1986?
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Describe some of your duties as consumers if you visit a shopping complex in your locality.
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Suppose you buy a bottle of honey and biscuit packet. What logo or mark you will have to look for and why?
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What legal measures were taken by the government, to empower the consumers in India?
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Mention some of the rights of consumers and write a few sentences on each.
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By what means can the consumers express their solidarity?
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Critically examine the progress of consumer movement in India.
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Match the following
(i) Availing details of ingredients of a product
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(a) Right to safety
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(ii) Agmark
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(b) Dealing with consumer cases
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(iii) Accident due to faulty engine in a scooter
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(c) Certification of edible oil and cereals
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(iv) District consumer court
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(d) Agency that develops standards for goods and services
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(v) Consumers International
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(e) Right to information
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(vi) Bureau of Indian Standards
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(f) Global level institution of consumer welfare organizations
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Say True or False.
(i) COPRA applies only to goods.
(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.
(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.
(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.
(v) Hallmark is the certification maintained for standardization of jewellry.
(vi) The consumer redressal process is very simple and quick. True
(vii) A consumer has the right to get compensation depending on the degree of the damage.
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Mrs Krishna bought a Colour Television (CTV) against six months warranty. The CTV stopped working after three months. When she complained to the dealer/shop where it was purchased, they sent an engineer to set it right. The CTV continues to give trouble and Mrs Krishna no longer gets any reply to the complaint she made to the dealer/shop. She decides to write to the Consumer Forum in her area. Write a letter on her behalf. You may discuss with your partner/group members before you write it.
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Conduct a survey in you locality by supplying the following questionnaire to get an idea as to how alert they are as consumers.
For each question, tick one.
Always Sometimes Never
A B C
1. When you buy some item, do you insist on a bill?
2. Do you keep the bill carefully?
3. If you realise that you have been tricked by the shopkeeper, have you bothered to complain to him?
4. Have you been able to convince him that you've been cheated?
5. Do you simply grumble to yourself reconciling that it is your fate that. you are often being victimized so and it is nothing new?
6. Do you look for ISI mark, expiry date etc?
7. If the expiry date mentioned is just a month or so away, do you insist on a fresh packet?
8. Do you weigh the new gas cylinder/old newspapers yourself before buying/selling?
9. Do you raise an objection if a vegetable seller uses stones in place of the exact weight?
10. Do excessively bright coloured vegetables arouse your suspicion?
11. Are you brand-conscious?
12. Do you associate high price with good quality (to reassure yourself that after all you have not paid a higher price just like that)?
13. Do you unhesitatingly respond to catchy offers?
14. Do you compare the price paid by you with those of others?
15. Do you strongly believe that your shopkeeper never cheats a regular customer like you?
16. Do you favour 'home delivery' of provision items without any doubt regarding weight etc?
17. Do you insist on 'paying by meter' when you travel by auto?
Note
(i) You are extremely aware as a consumer if your answers for questions 5, 12, 13, 15 and 16 and (c) and for the rest (a).
(ii) If your answers are (a) for questions 5, 12, 13, 15 and 16 and the rest (c), then you have to wake up as consumer.
(iii) If your answer is (b) for all the questions you are somewhat aware.
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